NUH Wayfinding

Navigating NUH’s large campus can be challenging, causing delays and frustration for patients and visitors. This project introduces a QR code-based wayfinding web app to simplify navigation and improve the visitor experience.

Problem Statement

The National University Hospital (NUH) in Singapore is a large campus with multiple buildings, making navigation difficult for patients and visitors. This leads to delays, frustration, and inefficiencies. A simple and effective solution is needed to improve wayfinding and enhance the visitor experience.

Primary Users

Visitors: Relatives or friends of patients coming to the hospital for visits.
Patients: Individuals arriving for check-ups, diagnostic tests, or other healthcare services.

Goals

For Users:

Access clear, easy-to-follow navigation with visual guidance.
Reduce confusion and stress while navigating the hospital.
Monitor their progress with the distance and time-to-arrival feature.

For the Hospital:

Enhance visitor satisfaction by improving navigation efficiency.
Reduce staff burden related to guiding visitors.
Implement a scalable, low-maintenance solution.

Process

QR Code Placement:

Install QR codes at exits, entrances, lobbies, elevators, and other key junctions.

Web App Features:

Virtual Tour Guidance: Pre-recorded video tours of paths to key locations.
Timeline Feature: Displays remaining walking distance and estimated time to arrival.
Tap on the ward: Allows users to locate destinations by ward.

Implementation Steps:

Survey the campus to identify critical QR code placement points.
Record virtual tours of common routes within the hospital.
Develop and test the app with user feedback for refinements.

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Solution

NUH Virtual Wayfinding Web App

An intuitive, web-based solution that provides virtual tour-based navigation via QR codes placed throughout NUH.

Core Features:

Virtual Tours: Pre-recorded videos showing step-by-step routes to common destinations.
Timeline Display: Shows remaining distance and estimated time to destination.
Real-Time Access: QR code scanning opens the app directly in a browser.
User-Centric Design: Easy-to-use interface with search functionality.

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